Credit Controller

1 day left

Sellick Partnership
£20000 - £22000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Sellick Partnership have been tasked to recruit an experienced Credit Controller for a Not-for Profit organisation in central Manchester. The purpose of the role is to manage a portfolio of clients who have defaulted on their loan repayments to establish repayment programmes.

The key duties of the role will include:

* Effectively manage a portfolio of 300 customers.
* Communicate professionally and confidently with clients to establish rapport and achieve repayment.
* Achieve weekly targets
* Identify and escalate high risk accounts.
* Prepare performance management Information
* Clarify with business advisers and Mentors any queries from loan recipients with regard to the loan or their business to support client in agreeing to repayment programme.
* Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.
* Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
* To contact Customers in arrears effectively for payment by telephone, email and letter whilst following FCA requirements at all times.
* Negotiating Repayment Plans for Customers experiencing genuine financial difficulties.

* Liaising with all Third Parties authorized to act on the Customers behalf.

The Person:

The client requires someone who is proactive and with a consumer collections background.

* Build relationships with people at all levels
* Understanding of Data Protection legislation
* Experience of financial process
* Excellent planning and organisation skills
* IT skills and a working knowledge of Excel spreadsheets and computerised management systems.
* Diary management
* Numerical and communication skills
* Team Player but who is also target driven