Customer Service Representative - Customer Care

Elevate Credit International Limited
Bury St Edmunds, Suffolk
£15000 - £17000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
We are looking for enthusiastic, customer-focused individuals to join our repayments team, in our fun, friendly office in Bury St Edmunds.

We are:
Our customers voted us the ‘Treating Customer Fairly Champion’ at the Consumer Credit Awards 2017.
Elevate Credit is an award winning, expanding, international, Financial Technology company, with offices in the US, London and Suffolk. We offer a range of competitive online credit solutions to the millions of non-prime customers.

You will:
Our customers are at the core of everything we do, your main objective as a Customer Service Representative in the Repayments team, is to assist customers with their repayments options by assessing their financial circumstances and helping them to come up with the most suitable plan. Although this is largely a phone-based customer service, this is a versatile role which includes opportunity to get involved in a variety of other aspects such as email communications, social media and communications through debt management companies.

Do you have?
A passion for providing a great customer experience
At least 1 years’ experience in a customer service role, either over the telephone or face to face
A good level of IT skills – with the ability to use Microsoft Office and learn internal systems
The ability to adapt to all types of customer situations, both vulnerable and challenging
Drive to hit targets and can thrive in a call centre environment
The confidence to maintain high level of service to meet business changes and demands.

In Return:
Benefits including a range of core, health, wealth and lifestyle options, including gym memberships, discount dining, private medical and dental insurance
Full training programme combining a mixture of classroom and on the job training with a dedicated mentor
Friendly company culture with free food and drink for each employee