Customer Relations Advisor

6 days left

Recruiter
Gi Group
Location
Basingstoke
Salary
£20000 - £23000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
CUSTOMER RELATIONS ADVISOR

Due to continued expansion, an award winning Telecommunications Company based on the outskirts of Basingstoke, is seeking an experienced Customer Relations Advisor to join their high successful team.

Benefits include:

* £20,000 - £23,000 per annum DOE
* Personal and Team bonus available
* Full time - Monday - Friday 9.00am - 5.30pm
* 28 days annual leave
* Working for an award winning telecommunications company

* Free parking
* PLEASE NOTE DUE TO COMPANY LOCATION OWN TRANSPORT ESSENTIAL

Job role:

* Acting as a front line service for any customer queries that arise
* Liaising with other areas of the business to ensure the resolution of these queries
* You will also be account managing a small base of key customers where pro-active outbound customer management is required to build relations with this base.
* Provisioning new orders both with the network and internally
* Responsible for ensuring the new client base renew their agreements
* Working to own and group targets
* Ensuring accurate records as kept concerning all elements of customer's accounts
* You will be dealing predominantly with inbound calls from customers and colleagues along with a high volume of emails enquiries as well. You will be taking responsibility and dealing directly with these queries wherever possible and overseeing them to conclusion.

Ideal Person:

* Have outstanding telephone manner with good B2B experience
* Previous experience within sales would be a distinct advantage
* The ability to build rapport and relationships with customers essential
* Have a keen eye for detail and be numerically accurate sales and customer services background
* Experienced professional with excellent business etiquette
* Highly motivated and tenacious

To apply for this role please send your CV or for more information call Lindsey on (Apply online only)