Senior Administrator

Demon Recruitment and Resourcing Ltd
Guildford, Surrey
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Senior Administrator – Guildford

£23,000 pa
Bonus of up to 35% of basic salary (after 6 month probation period)
Pension (after 6 month probation period)
20 days holiday, increasing by 1 day every 6 months to a maximum of 25 days
Car parking space if needed

The role is provide Senior Administration support to two Account Managers, whose role is to look after the day to day needs of an extensive customer base within Financial Services industry. You must have experience of liaising with customers over the telephone, problem solving and following laid down processes without supervision.

• Sending reminder letters to customers for overdue invoices.
• Sending statements.
• Sending copies of invoices
• Chasing overdue invoices for payment (this will be over 50% of the typical day)
• Liaise with external organisations including solicitors regarding potential court cases.
• Setting up new client accounts within a timely fashion
• Monitoring credit worthiness of businesses.
• Requesting up to date financial information from customers.
• Compiling monthly reports for management.
• Covering for Account Managers during absence

• Experience of dealing with customers by phone – absolutely essential
• Comprehensive IT experience and ability to pick up new systems quickly
• Used to managing and prioritising tasks
• Experience of chasing overdue invoices for payment would be useful
• Happy to work without constant supervision – someone who just gets on with the job
• Background in Finance Department or Finance company advantageous but not essential

• Bright and positive personality
• Excellent communication skills
• Confident dealing over the telephone with corporate customers
• Able to work effectively as a member of a team.
• Able to manage your own time and prioritise workload
• Happy to make own decisions
• Have a high level of risk awareness
• Customer service focused
• Excellent telephone manner
• Can do, positive work attitude – nothing’s too much trouble to satisfy customer needs

If you need to discuss this role in more detail, please call Demon Recruitment & Resourcing in the Croydon office. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

Demon Recruitment confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Whilst we would like to personally respond to every application this often isn't possible due to the volume of applicants. Should you have not been contacted within 7 days you have not been short listed on this occasion. However, your CV may be held on file for future reference