IT Helpdesk /Support Assistant

1 day left

Recruiter
Aspire Recruitment Consultants
Location
Dartford, Kent
Salary
£20000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
This modern, forward- thinking and innovative business which is based close to Dartford is looking to recruit a Service Desk Customer Advisor who is enthusiastic and has excellent interpersonal skills. ***This is an IT support role so must have good understanding of IT) ***

• Working as part of the service desk team
• Responsible for maintaining the customer communication and the flow of information
• Provide first class customer service in calm, professional and courteous manner
• Assist customers through technical changes
• Co-ordinate 3rd party resources to resolve issues
• Update in-house system to ensure all information is recorded
• Produce KPI’s and service reports

• Excellent communication skills
• Enthusiasm for new technology with a working knowledge of MS Productivity suite and confident user of web based applications
• Demonstrable customer service mind set
• Excellent documentation capability
• Logical approach to problem solving

The company is committed to high quality training and development of skill-set.
On-site parking
24 days holiday - Plus bank holidays

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment