Account Manager

1 day left

Recruiter
Collective Recruit
Location
Dunstable
Salary
£20000 - £30000/annum competitive benefits
Posted
23 Jul 2017
Closes
22 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Account Manager
Bedfordshire / Dunstable
c£25 to 30k plus 25 days holidays, Pension and Healthcare, Childcare vouchers, Enhanced maternity pay, Loyalty rewards, Learning and development opportunities
My client is a global certification body providing quality management systems and standards to organisations looking for ISO accreditation. A fantastic role has become available for a Client Executive - covering a broad range of industries including civil aviation, defence, telecoms, electronics, medical, utilities and environmental sectors, you will work as part of a team providing technical, administration and customer services to support all certification clients.

This role will manage client relationships within the different sectors, providing technical advice, review audit reports, maintaining the client database and providing customer service.

The role will require a wide variety of skills and experience including technical, administration and excellent customer service skills to support and develop the client base

* Reporting - The post holder will report to the Operations Manager and be in contact with:

- Key Account Managers to ensure process alignment
- Scheduling Manager to coordinate scheduling activities
- Sales Team to provide training and support on any changes within the
- Marketing Team to highlight any potential key millstones and also opportunities for good exposure
- Global Accreditations Director to manage third -party accreditations
- International Certifications Manager to highlight potential areas for a requirement of additional support
Day-to-Day

* Operational Delivery - Organise and drive the day to day management of your clients ensuring requirements are met.
* Client Engagement - Complete annual reviews for clients including face to face meetings to ensure accurate client management, encouraging feedback to form a basis for areas of development
* Customer Service - Ensure a first class customer service is delivered at all times, this will be measured through customer feedback, attrition levels and retention
* Technical Decision Making & Compliance - Technically reviewing client audit reports and performing contract reviews. Ensure compliance with relevant accreditation criteria and participating in internal and external audits as required
* Research & Scheme Development - Researching policy and legislative developments and preparing briefing notes as appropriate.
* Time Management - Planning own workload to ensure priority tasks completed to agreed deadlines and objectives.
* Support - To undertake any other duties as appropriate within their competence as required from time to time

In order to be successful in this role, you will be required to have the following skills and experience;:

* Possess excellent Account Management experience
* Ability to progress towards Management Systems qualifications (eg: ISO 9001, TS 16949, ISO 14001, OHSAS 18001 etc)
* Communication and interpersonal skills to allow effective communication verbally and in writing at all levels within an organisation.
* The ability to make decisions, prioritise workload, apply initiative and work under pressure, whilst having a proactive approach.
* Competence to manage own workload to fit in with client/agent time-frames and deadlines, whilst working within a team environment .
* The ability to understand information of a technical engineering nature.
* The ability to research and analyse information, demonstrating attention to detail.

You will work in a professional yet lively and sociable environment where you will be given developmental opportunities and career progression
This is a fantastic opportunity to become part of this large global organisation who offer career progression and attractive opportunities! If this sounds like you then please apply now!
For more information please contact Stephanie Taggart at Collective Recruit Ltd.

Our client has appointed Collective Recruit as their exclusive resourcing partner & we are managing this role on their behalf. To apply for this position please click on the "apply now" button below. Your details as submitted by you, will only be forwarded in relation to this vacancy; by submitting your CV to us you are giving us express consent to provide our client with your full details if we believe your skills and experience meets with our client's criteria and/or need