Credit Control Team Leader

2 days left

Dart Recruitment Ltd
£18000 - £25000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Our client based in Swansea is looking for a Credit Control Team Leader. The primary focus of the role will be managing the credit control team, providing information to the wider business, liaising with internal and external customers, developing and maintaining systems to maximize the efficiency of the team. The main role of the team includes targeted invoice collection, complex query resolution, reporting, processing of payments and the reconciliation of settlements received from brokers in accordance with organisational procedures, and predefined timeframes. 
As the role involves working with brokers and internal colleagues within different areas of the business, good communication and teamwork skills is essential and will help to deliver the fist-class service that is expected.
Key Activities

- Premium collection
- Increase productivity by identifying new processes and systems which will have a positive effect on capacity planning.
- Maximizing credit control capabilities through coaching, mentoring, target setting and measurement of performance outputs.
- Provide regular information for Board reports and Credit Management meetings.
- Identifying and managing queries to enable appropriate resolution.
- Managing broker refunds.
- Preparing debt management information.
- Maintaining a professional image of the company.
- Ensure a high level of customer service to all customers, internal and external in line with legal/statutory requirements.
- Ensuring credit control documentation is kept up to date.
- Effectively manage collections processes and maximize account resolution.
- Reporting and monitoring aged debt and broker collections
- Working to set service standards relating to timeliness and accuracy of work.
- Reconciling broker settlements against the company`s receivable balances.
- Identifying queried entries that require resolution.
- Prioritising work to ensure that key activities are completed on time.
- Responsibility for own personal development.
- Assist in the development and completion of ongoing projects.

The ideal person will possess the following attributes

- Confident and professional approach to work.
- Focus on providing a first-class customer experience.
- Accurate and efficient account reconciliation skills.
- Great analytical skills with the ability to forecast and report to board level.
- Knowledge of credit control principles.
- Proactive approach to work and personal/business improvement.
- Enthusiasm for credit control role and achieving objectives.
- Time management skills – analytical and prioritisation skills.
- Well organised and ability to plan work.
- Adaptability to embrace change – system – process or personal.
- Commercial awareness.
- IT literacy - Microsoft Excel-Intermediate or Advanced essential
- Ability to liaise with people at all levels of the organization
- Strong team player
- Advanced negotiating skills