Customer Service Advisor / Administraor

2 days left

Theo Jones Recruitment
£25000/annum Bonus £2,500
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Are you a successful Customer Service Advisor / Administrator looking for a fresh new challenge?

Customer Service Advisor / Administrator - West London
£25,000 + Bonus £2,500
Working Hours: Mon-Fri 8am-6pm and Saturday on Rota 8am-1pm

Our client is seeking a Customer Service Advisor / Administrator to join their dealership in West London.

Customer Service Advisor Responsibilities:

· Promote excellent customer service by greeting all customers contacting the Centre (showroom/telephone/internet/email) in a professional and courteous manner
· Meet and greet all customers for Sales, Service and other visitors, delivering a memorable welcome
· Ensure the customer enjoys the full 'Customer Journey'
· Plan and implement personalised experiences with customers based on the day sheet provided by Sales and Service - enhancing the 'special' feel and should be implemented either personally or through the Front of House team
· Maintain close links with the Sales and Aftersales Departments to provide a personalised service to specifically identified customers, attend sales / Aftersales meetings as required
· Extend the customer experience by providing an intermediary source of sales information if no sales executive is available immediately
· Act as the point of reference for customers who need assistance or information
· Understand customer's needs and providing them with personalised solutions
· Endeavour to resolve customer queries and complaints quickly and efficiently

The ideal Customer Service Advisor:

· Experience within a customer facing / front of house role where answering the telephones was part of the daily duties
· Excellent customer service skills
· The confidence to approach customers entering the showroom and attend to their needs
· Outstanding interpersonal and communication skills
· Extremely well presented
· Good attention to detail

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then APPLY today!

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