Technical Sales Support Consultant

Expiring today

Recruiter
Prime Appointments
Location
Haverhill
Salary
£35000 - £40000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Technical Sales Support Consultant Haverhill Salary £40,000
Our client is a major supplier to all of the major supermarkets in the UK and partner global hardware and software providers to ensure that their products are at the cutting edge of technology. The Technical Sales Support Consultant will support products being introduced from inception through to field trials and final installation. If you have worked within a large retail IT environment and have Pre Sales Support experience then this could be the opportunity you have been looking for.

Duties:
Support all products as specified by the Technical Solutions Manager.
Own and champion third party and in-house products once released
Responsible for managing the introduction of the 'product' from inception through field trial to post first installation.
Liaise with partners, suppliers and customers in a professional manner
Assist with configuration and validation of products including the creation of validation test plans
Add where appropriate missing technical information on non-standard quotations prior to submission
Management of product pilots and field trials
Attend Retail Product Quality Reviews to report on problems experienced and corrective action plans
Provide first line Technical Sales and Demonstration Support for products
Provide technical product assistance to the service support manager
Provide product training for Herbert Personnel
Manage the production of Trial Documentation and Training Materials for trials
Provide comparisons on competitor products when required
Participate in the definition of New Product Requirements
Liaise with the Marketing Department to ensure that marketing services are available as required
Take responsibility for the introduction of products to the sales team as part of the Product Introduction Process.
Take responsibility for the preparation and testing of product for demonstration purposes.

Skills & Experience:
Computer or technology related degree, HNC / HND /BTEC / NVQ or Microsoft equivalent technical qualification/s
Technical Pre-Sales Support environment experience
Experience of IT based equipment providing technology solutions
Experience of the production of customer requirements and associated technical project documentation
Cloud based solutions and implementations experience, for example MS Azure
Experience working with computer based hardware, networks (TCP/IP) and databases.
Training experience within a technical discipline would be beneficial.
Experience within a large Retail IT environment or working on computer systems preferred.
SQL-Server, Unix, Linux and web based systems experience preferred.

Benefits:
25 days annual leave (plus Bank Holidays).
Pension Scheme.
Life assurance of three times annual salary.
Childcare vouchers.
Length of service award scheme.
Fun company social events.

Please note that if you have not been contacted within 7 days your application for this position has been unsuccessful