Parts Advisor

Recruiter
Exectec
Location
Wolverhampton
Salary
£21000 - £23000/annum pension, bonus, holiday, healthcare
Posted
23 Jul 2017
Closes
22 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Key Purpose of the Job

A pivotal role in the after sales with a direct impact on the Dealer CSI score and after sales profitability

You are the interface between the customer and the aftersales, it is through ensuring consistently high levels of customer service that you will contribute to increased customer satisfaction and ultimately the overall success of the aftersales business

To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times

Accountabilities

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Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
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Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised
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To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems
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Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor
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Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
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Handle all internal and external customers and suppliers with courtesy and ensure the our experience is delivered to all contacts at all times
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Adhere to Health & Safety Policies and Procedures at all times.

Knowledge, Skills required for the job

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An In depth understanding of the our process stages relevant to the role
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Basic working knowledge of Vehicle Technology
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An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business.
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Good telephone answering / interpersonal skills
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Ability to work under pressure
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Stock control experience
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The ability to sell the benefits and experiences of our genuine fitted parts

Requirements

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To be able to work in an organised & methodical manner in a fast moving environment, ensuring that all daily tasks are completed.
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To be able to effectively communicate to customers and colleagues both oral and written.
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To have questioning, listening & information gathering skills