Area Manager

GCC Facilities Management plc
Sutton, Greater London
£30000/annum Plus Bonus
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Job Description: Area Manager - Covering SM, KT & TW Postcodes
Full Time – £30Kpa plus Bonus
Reports to: Operations & Marketing Director
Primary Goal: To be responsible for the development and revenue growth of the allocated area and to ensure that existing customers receive a quality service in accordance with our contractual obligations.
Duties & Responsibilities:
Developing the Business:
• To grow the revenue and income generated from the area, meeting the defined targets.
• To visit and quote all new opportunities as identified by Marketing or any other source. All quotes must be ‘tailor made’ to meet the requirements as identified by the prospect and be delivered in a professional and timely manner.

• To follow up all sales opportunities in a timely and professional manner and to resolve any questions or concerns raised by the prospects - making GCC the provider of choice.

• To identify and develop ‘self-generated’ sales opportunities in the area.

• On confirmation of an Acceptance being received look to engage ‘best fit’ contractors who are ‘active’ and not ‘on stop’.

• Secure a ‘Finder’s Fee’ ensuring the ‘best fit’ are capable to carry out all new work in accordance with the documented procedures.
• To develop ‘secondary areas’ as defined by the Operation and Marketing Director which have potential to become ‘primary areas’.
Account Management
• To take the lead responsibility of managing existing customers and to take actions to retain and develop their business by understanding and meeting their ongoing requirements.
• To maintain an account management process based on the minimum agreed parameters for identified customers. (Gold, Silver, Bronze).
• To be reasonably available outside of normal working hours to take calls and carry out certain tasks in response to customer’s concerns.
• To ensure that contracts are achieved and fulfilled in all respects in line with the specification (including the provision of cover for absences- with a ‘no missed cleans‘ ethos and achieve targets for fulfilment).
• To work with the Helpdesk and where necessary visit customers on site to understand and resolve any complaints and termination notices and follow the correct processes. To then communicate with Helpdesk Advisors, contractors and GCC Direct staff to ensure client issues are resolved and that all actions and outcomes are recorded on CRM.
• To recruit, train, manage and develop the contractors in the area and ensure that there is always an option to offer any service to an available trained contractor in Primary areas.
• To recruit, train and manage and GCC Direct staff as required to ensure that all staff introduced to any job are fully trained, knowledgeable and competent to carry out their job safely and professionally.

• To have ongoing line management responsibility for GCC Direct staff and to carry out any HR processes as necessary.

• To manage ‘Caretakes’ and resales in accordance with the documented processes ensuring that all such stock is kept to a minimum.

• To help our contractors by giving advice and guidance on cleaning processes and working with GCC

• To provide input into the overall level of customer service we provide and recommend positive improvements in our processes
• To promote the full range of services and to develop the sales of all cleaning products and supplies.
• To ensure that all processes are correctly followed and that any documentation required in accordance with the processes is correctly and accurately submitted within required timescales.
• To accurately complete all required management reports or plans on time and to produce ad hoc reports, as required
• To carry out any other reasonable duties as requested by the company executives.
Person Specification:
• Experience in sales and account management, preferably in the cleaning industry
• Experience in meeting and dealing with clients to understand and resolve issues
• Experience in staff recruitment, training and management, preferably in the cleaning industry
• Good knowledge of the cleaning industry and cleaning processes – preferably BICS trained
• Good understanding of all Health & Safety aspects (to include COSHH) relating to the cleaning industry
• Able to work flexible hours to fit client demands and cleaning times as required
• IT skills – basic Microsoft Office and CRM skills
• A full, valid, UK driving license