Arrears Management Officer

2 days left

Brook Street UK
£20861 - £22000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
I am looking for an Early Arrears Management Officer to join a well established company in Manchester City Centre - £20,861 - £22,000

The purpose of the role is to manage a portfolio of Start Up Loan clients who have defaulted on their loan repayments to establish repayment programmes or bring repayments up to date and maintain arrears rates below minimum contractual requirements.

Your duties will include;
Communicate professionally and confidently with clients to establish rapport and achieve repayment.
Achieve weekly targets for Early Arrears Management from customers to meet contractual targets.
Identify and escalate high risk accounts.
Prepare performance management Information for the Early Arrears Management Manager to monitor performance.
Clarify with business advisers and Mentors any queries from loan recipients with regard to the loan or their business to support client in agreeing to repayment programme.
Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.
Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
Commit to a personal continuous development plan to improve both your performance and customer added value.
Liaising with all Third Parties authorized to act on the Customers behalf.

You will manage a portfolioof 300 clients and liaise effectively via telephone, email and letter therefore you must have excellent customer service and I.T skills. you must have account and CRM management experience and have credit control and arrears experience (collections)

If you are interested in this position please send your CV ASAP or call me on (Apply online only)