Wedding and Events Co-ordinator

3 days left

Recruiter
Specialist Recruit
Location
Dorking, Surrey
Salary
£24000 - £25000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
Job Title: Wedding and Events Co-ordinator
Salary: £24,000 – £25,000
Location: Box Hill, Surrey

Mission:

To provide a professional ‘complete’ Weddings and Special Events service, ensuring the customer journey is seamless. To manage the sales process from the initial enquiry through to the final appointment and to establish a close rapport with each guest, making certain that the service we deliver exceeds their expectations. To additionally develop the hotels’ Weddings and Special Events business to deliver financial targets.

Responsible To:

General Manager / Hotel Sales Manager / MICE Sales Manager

Hours:

Hours as required
(Usually 40 hours over 5 days per week which will include evenings, weekends & bank holidays.)

Main Duties:

• Ensure prompt and efficient management of all Weddings and Special Events enquiries, guest queries and requests.
• Manage the Weddings and Events sales process commencing with the initial enquiry, the first and subsequent hotel show rounds, to converting the booking through to the final appointment.
• Welcome and build rapport with every potential Wedding couple or Special Event guest, using diplomacy and effective listening. Identify the buying signals to convert the initial enquiry into a sale.
• Manage a flexible appointment diary to suit our customers incorporating evenings and weekends.
• Prepare bespoke quotations and brochure material in line with company standards. Compile customer contracts and pro-forma invoices accurately; mailing and emailing hotel information promptly.
• Establish clear, effective internal hotel & supplier communication channels to ensure all the guests’ requirements are delivered to the letter, whilst adhering to all internal deadlines.
• Be present on the Wedding day or Special Event day of your customers’ event, ensuring every detail of the day is attended to, e.g. table settings, seating plans and all guests’ requirements.
• Maximise the revenue and profit contribution for all the function rooms and track wedding financial performance targets to support effective reporting and forecasting.
• Ensure payments and accounts paid in accordance with the business’s Wedding and Special Event Terms and Conditions.
• Maintain a good working knowledge of your Weddings / Special Events competitor and the local market place, trends, opportunities and pricing and react accordingly.
• Drive hotel annual Weddings and Special Events sales plans in conjunction with the management team to support the achievement of financial targets.
• Attend all Open days, Wedding Fairs and Sales Exhibitions and build up a preferred supplier list.
• Create and manage a Weddings and Events database to facilitate the cross selling of Weddings and Events services of the hotel.
• Identify Wedding and Special Events sales opportunities and proactively generate and convert new enquiries.

Technical Skills:

• Computer literate, strong customer service and sales background.
• Good working knowledge of Fidelio and Sales and Catering highly
desirable.
• Customer service experience essential.
• Hospitality related HND / Degree advantageous but not essential