Customer Service / Help Desk Supervisor

Expiring today

Recruiter
Avantus Recruit
Location
Borough of Guildford
Salary
£26000 - £28000 per annum
Posted
22 Jul 2017
Closes
21 Aug 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time
An opportunity has arisen for a Supervisor in an established customer service executives team . This is a hands on role working on day to day admin tasks whilst supervising the team. All applicants must have previous experience within a similar environment, be systematic and have the ability to multitask. Good communication skills, both written and verbal are vital for this role. Responsibilities: Day to day administration tasks of the department Manage the helpdesk team, ensuring work is allocated appropriately and adequate cover is achieved during working hours and periods of annual leave Ensure the effective operation of the helpdesk Ensure company systems and processes are adhered to First point of contact for escalated customer problems Responsible for ensuring all customers consistently receive an excellent level of service Problem management to address repeat incidents to improve overall service To be proactive in managing any situation that develops within the team Experience Required / Personal Qualities: Previous supervisor experience Strong communication skills Highly organised, process driven and full of ideas to help improve performance Motivating and developing of team members Advertised through Zoek Advertised through Zoek 42936.