German speaking Technical Support Representative

Recruiter
Language Matters Recruitment Consultants Ltd.
Location
London
Salary
£33000 - £35000 per annum
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Permanent
Hours
Full Time
A new exciting German speaking Technical Support Representative opportunity has come up for you to join a global payment processing company and be part of their expanding help desk team.

Responsibilities:

You will be reporting to the European Support Team Leader and as a German speaking Technical Support Representative you are responsible for internal and external post-sales helpdesk and technical support. Within this role your main responsibilities include 1st line support and network troubleshooting including outbound and follow-up phone calls in German and English. It is expected from you that you log each enquiry into a CRM system such as Salesforce.

If you are the successful candidate for this role, you will be the technical support contact for the existing B2B clients and your aim is to maximize customer satisfaction and be the primary contact for the client's customers in the UK as well as Germany.

Required skills and experience:

* Must be bilingual English and German
* Previous experience providing IT support services, helpdesk or technical support preferably in a software support environment
* Previous work experience as a Technical Support Representative, 1st Line support, Customer Service Representative or Helpdesk is essential
* Solid knowledge of Microsoft operating systems
* Excellent customer service and helpdesk skills
* Financial services background preferred
* Demonstrated interpersonal skills and ability to work as part of a team or independently
* Strong communication skills: active listening, writing/typing, informal communication
* Bachelor's degree preferred

To apply, please send your CV in Word format to Jonathan. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. Language Matters is acting as an employment agency in relation to this vacancy.