Part Time Evenings/Weekends Service Centre Specialist

Recruiter
Copperfield Recruitment
Location
Manchester
Salary
£11 per hourtxtSalaryFrom=11
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Interim
Hours
Part Time
Part Time Evenings/Weekends Service Centre Specialist - Manchester

Monday – Friday 5.00pm – 8.00pm

Saturday - Sunday 6.00am – 2.00pm (alternate weekends with weekdays in lieu)

Duties:

- To provide first line support in line with published SLAs for all customers contacting the IT Service Centre.
- To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer.
- To recommend opportunities to the Service Centre Management Team to improve working practices and team performance.
- To proactively participate in all functional/departmental meetings giving feedback to ensure continual improvement, productivity gains and overall customer satisfaction and undertake departmental initiatives as directed.
- To keep up to date with the organisation and business and IT industry opportunities to provide desktop solutions.
- To follow procedures to ensure a cost effective and efficient service to the IT Customer Service.
- To achieve appropriate security accreditation for the administration of User accounts for all systems ensuring strict compliance with security standards and policies.
- Ensure that all requests and incidents logged with the IT Service Centre are progressed or resolved and the Customer is updated with progress at all times.
- Act as a call coordinator for all external vendor queues to ensure faults and requests are actioned.
- Advise customers on the purchase of appropriate hardware/software in conjunction with technical teams.
- To perform administration tasks as allocated by the Service Centre Management Team.

 Qualifications and Training:

- Strong customer focus.
- Strong communication skills, telephone, written and face to face.
- Good awareness of Microsoft Desktop products.
- Good awareness of infrastructure components (Network, NT, Exchange).
- Good organisational skills.
- A sound understanding of ITIL methodology.

PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION.

Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.