Customer Support and Sales Executive

West London, London
22 Jul 2017
21 Aug 2017
Contract Type
Full Time

Customer Support and Sales Executive

About the Customer Support & Sales Executive Role:

As our Customer Support and Sales Executive, you will be based in our Martin Lavell site based in Hammersmith, this is a new role within Martin Lavell and a real opportunity for the right candidate to help shape the department. You will be responsible for servicing our current customers as well building the customer portfolios. Martin Lavell provides Newspapers and magazines to large companies across London. You will be responsible for building the future business for Martin Lavell.

In this high profile and interesting role you will:

  • Cold call potential new customers from a data base
  • Deal with all current customers and any of their queries
  • Be the first point of contact for all Martin Lavell customers
  • Be involved in shaping the new team and building best practices
  • Complete all administration duties relating to the current customer base
  • Work closely with your team to ensure all service KPIS are met

About You:

With a track record of working in a blended service and sales environment you will be able to demonstrate:

  • The ability to work in fast paced, changing environment
  • A successful background in sales
  • The ability to work proactively, independently and self-motivate
  • Able to deal with rejection, whilst remaining focussed
  • An active team player
  • Strong stakeholder management & engagement
  • Customer focus
  • That you're highly organised with a well-developed approach to prioritisation
  • The ability to promote the introduction of new ideas by continuous improvement initiatives
  • Managing service to agreed service levels
  • Excellent oral and written communications skills

About Us:

Martin-Lavell Ltd provides a corporate news distribution service for companies and public sector organizations across the UK. Key sectors include; broadcasting, finance, marketing communications and publishing. Key customers include; Channel Four, CVC Capital Partners, Precise Media and The Economist.

Core offers include, corporate news delivery, subscription management and office catering supplies.

Martin-Lavell is a Connect News and Media company and is currently implementing a business strategy which targets new business growth and diversification of the core offer