Customer Support Executive
- Full Time
Youtravel.com is the leading and fastest growing accommodation-only supplier to the trade (B2B), offering travel agents and tour operators exclusive access to quality hotels and resorts around the world and the online distribution for the FTI Group (one of the largest tour operators in Europe). Youtravel.com offers more than 10,000 hotels (directly contracted) across the globe with an ever-expanding portfolio.
Accommodation ranges from riads and villas, to three and four-star resort properties and luxury five-star hotels. Board options are available from self-catering to all-inclusive. Prices are checked daily to ensure competitiveness and all properties meet strict levels of quality and service.
You would be liaising with internal and external customers and colleagues in order to resolve problems and ensure an effective and professional service delivery. This role involves working on a shift basis that will include some weekend work.
We need enthuastic, proactive staff who are results orientated, enjoy delivering excellent customer service, have strong communication skills and is a team player.
Duties involve resolving customer queries ensuring that the service delivered is efficient, prompt and professional.
Answer telephone and email enquiries regarding bookings, cancellations and amendments.
Work collaboratively with Commercial and Contract Loading departments to resolve availability, allocation or loading issues.
Assist with in-resort issues that require immediate resolutions such as accommodation changes.
Liaise with colleagues to troubleshoot and resolve administrative and customer problems.
Identify any issues within current working practices that might impact service delivery and identify solutions to ensure continual improvement.