Personal Liines Adviser

Recruiter
Pertemps
Location
Stourbridge, West Midlands
Salary
17000.0000
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Permanent
Hours
Full Time
We are delighted to be recruiting a Personal Insurance Adviser to work for a long established business in Stourbridge.

It would be ideal if you have a background in Insurance but it is not essential.  

Personal Insurance Adviser

HOURS OF WORK Mon - Fri 9am- 5:30pm and every other Saturday 9am - 12pm

PURPOSE OF THE ROLE

- To work within the Personal Lines department, responding to customer needs and requirements in an appropriate manner.
- To answer all incoming calls and enquiries in a timely and efficient manner.
- To deal with associated administrative tasks
- The incumbent will be able to support the Firm's goals by demonstrating excellent customer service skills and will also have a proven record of success in converting incoming enquiries into sales.

SKILLS & KNOWLEDGE REQUIRED

-  Good keyboard skills including Microsoft Office, e-mail and internet.
-  Excellent telephone manner and customer service skills.
-  Experience of providing specialised sales advice to support customer requirements.
-  Ability to identify and match our products with customer enquiries.
-  Thorough understanding of computerised quote systems

BEHAVIOUR SKILLS

-  Handling information
-  Analysis and judgement
-  Customer focus
-  Persuading and influencing
-  Effective communicator

ACCOUNTABILITIES / RESPONSIBILITIES

-  Identify potential sales from all incoming calls and enquiries.
-  Analyse information gathered and undertake sufficient research to make suitable recommendations.
-  To complete all supporting documentation in a compliant and accurate manner.
-  To support the departmental key performance indicators
-  Comply at all times with the requirements of the Financial Services and Markets Act 2000 and the FCA rules.
-  To maintain their professional competence by complying at all times with the training and competence procedures of the firm.
-  To undertake all other reasonable duties as reasonably required and directed.

In return the company will provide full training and the opportunity to progress within a stable and successful business.