Infrastructure Specialist - Networks and Communications

Expiring today

Oliver James associates
City of London, London
22 Jul 2017
21 Aug 2017
Contract Type
Full Time
  • To provide 3rd Level support for Unified Communications and Network services
  • To proactively manage Unified Communications, Data and IT Security services ensuring availability, security, reliability and maintainability
  • To identify and drive projects to improve the quality and resilience of the Network, Unified Communications and security services.

Main duties:

Unified Communications

  • Proactively monitor the UC Environment and identify operational issues as early as possible.
  • Resolve UC problems as identified through monitoring or escalated by the ServiceDesk / other IT staff in accordance with agreed procedures, standards and Service Levels and in a way to minimise Business disruption.
  • Ensure that all UC software is maintained at levels to best protect the IT Operational service.
  • Implement and maintain effective measurement and reporting on the UC services
  • Plan and execute preventative maintenance activities to improve operational resilience
  • Undertake analysis of service trends and recommend service improvement initiatives / changes.
  • Be responsible for UC security vulnerabilities and remediation.
  • Provide support to outsource providers in establishing a high level of service to the group.
  • Prepare and maintain technical documentation as required to help the overall Infrastructure team


  • Undertake Security management activities as assigned by the Security & Networks Operations Manager/Group IT Operations Manager
  • Proactively respond and support the Security & Network Operations Team in dealing with threats or incident response


  • Support day to day network services, monitoring and dealing with operational issues.
  • Undertake network management activities as assigned by the Security & Networks Operations Manager/Group IT Operations Manager.
  • Assist with preventative network maintenance activities to improve operational performance and resilience.
  • Network, UC and Security infrastructure projects
  • Plan, manage and undertake projects to deliver new Network, UC and Security infrastructure services such as to meet agreed objectives. Such projects will be under the direction of the Security & Networks Operations Manager (as agreed with the Group IT Operations Manager).
  • Manage all assigned projects in accordance with agreed policies and procedures.


  • 3 years of demonstrated Network, UC and Security experience. CCNA preferred.
  • Strong experience in the following technologies: Cisco CUCM, Cisco Jabber, SIP, ISDN, Cisco Unity, CMS (Acano), Arc, WebEx cloud.
  • Strong experience of Expressway (VCS), TMS, TCS, MCU's, ISDN Gateways, Conductor and integrations with Cisco UC environments.
  • Experience in the following technologies beneficial: Cisco Switching/Routing, MPLS, IP, OSFP, QOS, Cisco ACE/GSS, DNS, Bluecoat, Check Point FW/IPS, Cisco ASA, Solarwinds Monitoring, Meraki.
  • Strong Support and monitoring background
  • Good understanding of technology developments.
  • Good project management experience.
  • Experience of international IT operations
  • Experience of supporting Financial Services business.
  • ITIL accreditation beneficial.