2nd Line Deskside Support Representative

Expiring today

West London, London
22 Jul 2017
21 Aug 2017
Contract Type
Full Time
Start Date: ASAP (*subject to successful Phone interview and face to face )
Contract term : 6 to 12 months - start
Salary: (£16.00 per hour LTD Company setup )or £26K PAYE ONLY
Hours per Week: 37.5 hour working week Monday to Friday only
Location: London West - UB8

The experience needed is 2-4 years relevant with the IT end User Support space.
The capabilities, knowledge and activities to be developed are the following ones:
Level 2 Engineer
Skills - Desk side support Engineer:

 Set up workstations with functional equipment and necessary devises
 Ensure functionality of system hardware
 Install and configure required applications according to company specifications
 Ensure continuity of network performance
 Ensure maintenance of company security policy on all equipment
 Support users with operational requirements for Hardware, Software and Applications
 Responsible for developing and scheduling upgrades and maintenance without adversely affecting performance of individuals
 Perform troubleshooting support, diagnose faults and identify resolution to problems raised
 Maintain accurate records of all incidents, problems and routine maintenance
 Work with relevant departments to ensure continuity of supply of all equipment and accessories
In addition to the required knowledge the technician will have to do the following:
*Field Support Services
*Software Maintenance and Support
*IMACs: Installs, Moves and Changes
*Hardware Maintenance & Support for servers and pc´s
*Preparation of equipment in advance of disposals
*Remote Hands for data centre services
*Tools: ITSIM, Assets M
*Stock Management
*Remote Hands Eyes for Network
*Telecom - Billing & invoicing
*Workstations DLO
*Training rooms preparation - Set up image for PCs
*Mobile Telephony services
*Meeting rooms support (VC, Audio devices)
*Operational Reporting (including ad-hoc requests)
*Audio Video Conference support
*VIP support - Skills to manage SLAs and interact with VIP users
*Any other tasks reasonably required by Customer