Customer Service Call Handler

Expiring today

Recruiter
Bank Of Ireland
Location
Bristol, Avon
Salary
17000.0000
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Permanent
Hours
Full Time

Build sustainable relationships and engage customers by providing exceptional customer service

Key responsibilities

  • Manage high volumes of inbound calls in an effective and timely manner
  • Identify customers
  • needs, clarify information, and provide call resolution
  • Keep comprehensive and accurate records of all customer contacts on required systems.

Essential qualifications

5 GCSEs at Grades A-C including Maths and English, or equivalent

Essential requirements

Passion for Customer Service
- Excellent oral and written communication and interpersonal skills.
- Organisational Skills
- Literacy, Numeracy and IT Skills.
- Ability to assimilate and apply large amounts of product, procedure, policy and system information
- Ability to work in a highly structured environment