Customer Service Call Handler
- Full Time
Build sustainable relationships and engage customers by providing exceptional customer service
- Manage high volumes of inbound calls in an effective and timely manner
- Identify customers
- needs, clarify information, and provide call resolution
- Keep comprehensive and accurate records of all customer contacts on required systems.
5 GCSEs at Grades A-C including Maths and English, or equivalent
Passion for Customer Service
- Excellent oral and written communication and interpersonal skills.
- Organisational Skills
- Literacy, Numeracy and IT Skills.
- Ability to assimilate and apply large amounts of product, procedure, policy and system information
- Ability to work in a highly structured environment