IT Technical Support Helpdesk Trainee
Wisegrove Ltd is a well-established company with over 30 years experience in the Time and Attendance industry. We are currently seeking the right applicant to fulfil the role of Technical Systems Helpdesk Trainee Support Engineer Support based at our head office.
The ideal candidate would also be capable with liasing with our engineers out on site and keeping existing customers up to date with current releases. Plenty of energy and enthusiasm towards customer care essential. Self-motivation and the desire to succeed within a progressive technical & sales environment are equally important. Good communication skills, the ability to multi-task, and work to tight deadlines are an essential part of the job.
Preference will be given to candidates with a good background in PC’s, networking capabilities and ability to apply a flexible attitude. Knowledge of the Time & Attendance & Access industry is not essential, as full training will be provided in house. The helpdesk support is varied ie. assisting customers in the installation of mail order systems over the telephone, training online, detecting and solving problems, backups and restoring, data manipulation, programming new requirements into the software rules etc. Excellent opportunities exist for the right person to progress within the organisation.
Duties will include…
- Providing technical assistance to customers on the support helpdesk
- Programming of basic pc linked systems
- Liase with field based engineers and assist in scheduling installations and equipment.
- Workshop repairs & servicing
- Setting up equipment to customers specification
- Encoding/printing badges
- Helping with deliveries & despatch to customers and engineers onsite.
There are many other complex duties that the candidate can learn or adapt their current skills.
The candidate must have a reasonable level of PC Experience and be willing to learn new software packages.
Essential to the Role
A very good knowledge of PC’s, Windows and ideally PC Networks and be expected to keep your knowledge up to date. Working within a busy environment, self-motivated, hands-on and fast paced, so the ability to multi-task and work to tight deadlines is essential.
Personal Attributes required
Clear concise friendly telephone manner, Self-Disciplined, Work on own initiative, Team Working, Accuracy, Flexibility.