Contact centre team leader Travel

Ritz Recruitment Ltd
London, South East England
22 Jul 2017
21 Aug 2017
Contract Type
Full Time

My client is an online retailer and travel business based in the City. They are now seeking a passionate and proactive Team Leader for their travel contact centre. They are looking for a confident person who can implement change where necessary to drive the team forward.

  • Team management
  • Effective communication with clients and team members while quoting and confirming bookings.
  • Responsible for your own client database
  • Work closely with the Product team to ensure sales and margin targets are met
  • Collecting customer feedback
  • Handling client generated enquiries ( telephone, email and website )
  • Accurate price quoting
  • Managing your own client database
  • Act as a professional representative of the brand
  • Providing an exceptional customer service to all clients
  • Fulfilling the duties of a Sales Team member with enthusiasm and diligence

Required experience:

  • Previous telephone sales experience
  • Senior or Lead a team
  • You will be a confident, competitive team player with an eye for detail with good written and verbal communication skills.
  • Good time management and the ability to work under pressure are pre-requisites.