Contact centre team leader Travel
My client is an online retailer and travel business based in the City. They are now seeking a passionate and proactive Team Leader for their travel contact centre. They are looking for a confident person who can implement change where necessary to drive the team forward.
- Team management
- Effective communication with clients and team members while quoting and confirming bookings.
- Responsible for your own client database
- Work closely with the Product team to ensure sales and margin targets are met
- Collecting customer feedback
- Handling client generated enquiries ( telephone, email and website )
- Accurate price quoting
- Managing your own client database
- Act as a professional representative of the brand
- Providing an exceptional customer service to all clients
- Fulfilling the duties of a Sales Team member with enthusiasm and diligence
- Previous telephone sales experience
- Senior or Lead a team
- You will be a confident, competitive team player with an eye for detail with good written and verbal communication skills.
- Good time management and the ability to work under pressure are pre-requisites.