Adviser Manager

Recruiter
Reed In Partnership
Location
London, South East England
Salary
28000.0000
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Permanent
Hours
Full Time
Do you pride yourself on your ability to lead and motivate a team? Great people management skills and a passion for driving performance?

Consider the role of an Adviser Manager at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

The role

An Adviser Manager is responsible for ensuring the effective performance, productivity and well-being of a small team which will include a Personal Adviser and a Specialist Adviser. An Adviser Manager will also manage a reduced caseload (approximately 50%) according to the needs of the programme.  Your responsibilities would include:

  • Acting as a part fee earner against agreed targets
  • Identifying skills gaps and co-ordinating training needs
  • Regular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development Reviews
  • Coaching of co-members by delegating responsibilities
  • Weekly and Monthly checks of all KPI’s
  • Utilising Management Information tools to monitor performance, trends and best practice
  • Assist the Operations Manager in preparing and delivering presentations at partner events
  • Monitoring customer services and resolving basic/informal Member/Co-Member complaints
  • Escalating complaints where necessary to the Operations Manager

    What’s in it for you? Alongside a generous base salary, you will have the freedom to run your team independently, access our wider career development framework and payment progression plans. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

    Skills and experience

    Required skills and experience:

  • Evidence of experience in or a desire to progress into a sales management role including the supervision of an individuals'/teams’ delivery and/or output.
  • A personal track record of working towards and achieving targets (minimum 1 year experience).
  • Minimum of 5 GCSE’s (grade A - C) or equivalent.
  • Strong administration and written communication/keeping record keeping skills.

    Desirable Attributes:

  • Experience of working in a fast paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc.
  • Experience of managing a business to business sales process.
  • Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.

    Skills & experience

    Other