Claims Manager

Cardiff, South Glamorgan
22 Jul 2017
21 Aug 2017
Contract Type
Full Time
Claims Manager - Home Emergency/FNOL
Central Cardiff
£22,500 plus a competitive package including study support and excellent lifestyle benefits you would expect from a global company.

My client specialises in the provision of claims management and loss adjusting services. Their people are as diverse as their products and services and as varied as their clients. They believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem solving and an interesting working environment.

Working from an office base, the Claims Manager has overall responsibility for the attainment and maintenance of performance within the team, including the technical quality of the work produced and service delivery levels. You will plan and control workloads for maximum efficiency, monitor and improve work quality of individuals within your team. You will lead and motivate your team removing or overcoming any obstacles that have an adverse effect on morale.

The key roles and responsibilities of a Claims Manager who must:

- Lead and supervise service to customers and clients in respect of domestic third party and FNOL claims. Promote and enhance the corporate image and that of the client to meet the agreed service levels at all times.
- Control and co-ordinate resources to ensure that all claims are dealt with efficiently and within acceptable time scales to achieve optimum quality, productivity and profitability for the Service Centre.
- Review, reserve and allocate claims to team members in accordance with the team allocation matrix.
- Review and monitor workflow and claims allocated to individuals within the team, providing guidance and coaching or reallocating resources, as required.
- Handle or delegate the handling of complaints in accordance with the Complaint Procedure, but retaining personal responsibility for the satisfactory resolution of the complaint.
- Build and maintain working relationships and make weekly contact with key contacts at your client(s), resolving any issues immediately they arise. Attend client meetings as required.
- Train, develop and appraise staff to optimise performance and achieve high standards of customer care by motivating, encouraging team spirit and ensuring that staff works professionally.
- Undertake and comply with the requirements of theClaims ManagerKey Task List in the Team Leader Pack.
- Ensure that the processes and procedures adopted by the team comply with those set out in the Process Pack.
- Take on and deal with other reasonable requests from the Client Direct Lead, where appropriate.
- Take a pro-active interest in own your own personal development and training.

Previous experience at senior level claims handler and/or team leaderis pre-requisite for this role.

If you are interested in this vacancy the please hit apply or email your CV to