Collections Executive

Target Group
Newport, Gwent
22 Jul 2017
21 Aug 2017
Contract Type
Full Time

About Us
We are a leading provider of Business Process Outsourcing and operational transformation, specialising in the provision of lending, investments and savings services. Over 50 major financial services providers rely on us to manage their lending and investment portfolios including Shawbrook Bank, Goldman Sachs, Yorkshire Building Society, DVLA and Credit Suisse. Our specialist third party outsourcing operation provides loan and investment administration back-office services to banks and portfolio owners and is rated as 'AboveAverage’ by Standard & Poor’s.

Starting life in 1979, we now service £24 billion worth of assets for our clients, generating annual revenue of £46m across markets in the UK, Australia and New Zealand.
Today we have the people, processes, technology and insight to consistently deliver an innovative a highly customer-centric approach for our clients and their customers. Our team brings tremendous experience and expertise founded on a consistent set of values to which we work.

About you
You will be confident, outgoing and decisive. You will adopt an organised and methodical approach to your work and you’ll have excellent computer skills. You will portray calmness under pressure and you’ll always put the customer first ensuring the best possible outcomes. You will have excellent spoken and written communication skills, the ability to have difficult conversations with customers and arrange payment plans.

About the role
We specialise in first and second charge mortgages working with a number of the UKs leading banks and building societies which makes for a very varied role. Day to day our Arrears Executives handle calls from a variety of personal finance customers in relation to their secured and unsecured debt.
Our Arrears Executives maximise arrears collections for our clients and always make the customer their priority. Treating customers fairly is an integral part of this position.

Areas of the business you’ll work with
• Complaints
• Customer Service
• Operational Excellence
• Transactions
• UAT Testing

What we expect from you
• Be Supportive
• Be Customer Focused
• Be Risk Aware
• Be Accountable
• Be Bold
• Be Results Driven

What you can expect in return
• Competitive Salary
• Training & Development
• Pension Contribution
• Private Medical Insurance
• Discretionary bonus scheme
• Life Assurance
• Performance Reviews

Your skills & experience

• Educated to GCSE level or equivalent.
• Excellent verbal and written communication and negotiation skills.
• Ability to work to targets in a busy environment.

• Collections Experience.
• Knowledge or experience of working within financial services.