French Speaking Account Manager

Infinity Dental
£35000 - £40000/annum Double OTE + Benefits
22 Jul 2017
21 Aug 2017
Contract Type
Full Time
My client are one of Europe's leading IT Managed Service and Cloud Hosting clients. We are looking for a fluent French speaking Account Manager with an IT Services or IT Managed Services background.

This role can be based out of London, Southampton, Paris or Nice.

Field Account Manager
The Field Account Manager is responsible for achieving sales and revenue goals for industry verticals and market segments within an assigned region by developing, strengthening and retaining long term customer relationships. The position is responsible for managing the customer relationship through the execution of long-term contracts and associated renewals. The position is also focused on growth of the customer and an associated increase in share of wallet through the engagement of a strategic solutions sales methodology. As the primary sales resource and one of the first touch points to the customer, the Field Account Manager will engage at all levels within the customer’s organization, develop a value position for the company and deliver solutions to enable the customer to meet their strategic business objectives.

The Field AM must be able to demonstrate the ability to work independently and remotely from the Regional and EMEA HQ

• University degree or equivalent working experience.

Work Experience
• Minimum of 5 years sales experience incorporating value/service selling
• Experience in B2B sales communicating at Executive level, preferably in Hosting Solutions Industry or a related technology field.
• Extensive knowledge and experience of a professional sales process.
• Proven territory / vertical market sales development skills.
• CRM and Productivity tools experience

• Demonstrate account management and associated relationship and business development skills, coupled with a high level of professionalism.
• Knowledge of competitive trends in the marketplace in relation to company product offerings.
• High degree of training and knowledge of the sales persona
• Strong analytical and problem solving skills, with the ability to develop new and creative solutions to problems.
• Proven planning skills with the ability to “think outside the box” and see the “big picture” impact of decisions/actions.
• Able to accurately forecast anticipated revenue.
• Excellent negotiation and presentation skills.
• Exercises judgment and uses discretion with highly confidential materials.
• Demonstrated relationship management skills, coupled with a high level of professionalism.
• Team player with solid interpersonal skills combined with a winning customer focused attitude
• Works with other departments to ensure resolution of problems.

Key Responsibilities
• Focus on the customer first, achieve, improve and contribute to customer satisfaction
• Build rapport and establishes positive relationships with the customer.
• Engage at all levels within the customer to develop comprehensive coverage of all buying influences.
• Engage and align company resources to facilitate the depth of business relationships in support of the customer.
• Grow existing customer base through the sales of additional value-added products.
• Develop sales from existing customers within the assigned territory and achieve quarterly quota.
• Leverage relationships to cross-sell into accounts with affiliated companies (i.e., parent companies, subsidiaries, etc.).
• Maintain a clear understanding of how existing customers are using our solutions.
• Build and retain knowledge of products and services to successfully present and up-sell.
• Achieve retention and growth targets.
• Facilitate all aspects of the sales engagement process, acting as primary contact to customers
• Extremely responsive to all client communication
• Gather and capture complete customer specific intelligence to help target future campaigns.
• Lead the negotiation on commercial and legal discussions.
• Represents the company in a professional manner.
• Be prepared to travel for 30% to 50% of the working week


• Collaboratively work with Sales Engineering and Customer Support resources to engage the customer
• Immersion and accuracy in SFDC, including tracking of all activities and the accurate forecasting of opportunities
• Collaborate on the creation of and participation in marketing events, trade shows and seminars.
• Prepare presentations, proposals and sales contracts.
• Follow internal sales processes including the use of SFDC, order entry and the production of client facing material.

Person specific
• Effectively communicate over the phone, through email and face-to-face.
• Self-motivated, with an ambitious attitude.
• Effective time management skills
• Possesses superior negotiation skills
• Used to working in a matrix management organization
• Highly motivated and results oriented