1st Line Support / Helpdesk Support Analyst

Recruiter
LinkPoint Resources Limited
Location
Luton
Salary
£18000 - £22000/annum + Bens
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Permanent
Hours
Full Time
An excellent opportunity has arisen for a 1st Line Support / Helpdesk Support Analyst within the Electronics & Software environment. Our client supplies Electronic and Software Support for a large handheld electronics organisation. There will be full training given on all their product ranges.

Essential Business Knowledge & Experience

• Excellent knowledge of office applications including document creation and spreadsheet.
• Strong verbal and written communication skills within a professional environment
• Using business telephone systems to manage and transfer calls
• Use and understanding of Remote Assistance software solutions
• 1 year or more customer service

Desirable Business Knowledge & Experience

• Previous experience of managing public sector and corporate clients.
• Practical experience and understanding of CRM applications including account management
• Use and understanding of web based CMS
• Knowledge of common business practices relating to pricing, purchase process and billing

Essential Technical Skills

• Excellent knowledge of Microsoft Windows client operating system including in-depth configuration settings and system management.
• Ability to read and understand technical documentation

Desired Technical Skills

• Understanding of Microsoft server administration including Active Directory and GPO.
• Understanding of virtual environments from Citrix, VMware and/or Microsoft

Qualifications

• 4 GCSE passes at grade C or above or equivalent. One of which must be English
• Recognised ICT or business qualification would be advantageous