Service Support Officer

Recruiter
Carrington Blake Recruitment
Location
Kingston upon Hull, City of Kingston upon Hull
Salary
£8.41 - £10.47/hour
Posted
22 Jul 2017
Closes
21 Aug 2017
Sector
Public Sector
Contract Type
Contract
Hours
Full Time
Are you looking for your next role?

Do you thrive on providing an effective, efficient and customer focused support services?

Are you immediately available? If so, this may be the role for you..

Job Overview:

The successful candidate will be arranging meetings and panels, minute taking, basic financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.

Main Duties:

Deliver high quality, efficient and responsive service support in line with practices and procedures to support the delivery of customer focussed services by Directorates and Services.

To promote and safeguard the welfare of children, young people and/or vulnerable adults.

To ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required.
To provide a wide range of office based services and to communicate with members of the public, the call centre and internal and external agencies to ensure best service delivery.

Maintains specific databases and systems, inputting and extracting data, assisting with the validation of data. Creating, collating, distributing and updating requests for service to enable the delivery of frontline services.

Provision of detailed advice and support to customers, officers and team members through appropriate channels. Consultation and interpretation of appropriate contract/agreement documentation and legislation where appropriate.

Undertakes document processing functions including the preparation and production of complex material / documents in a creative, professional style using a range of software packages and initiates routine correspondence.

IF THIS IS THE ROLE FOR YOU, APPLY NOW