Residential Installers (Telecoms)

2 days left

Recruiter
McNicholas
Location
Bromley, Greater London
Salary
£22000 - £28000/annum
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Permanent
Hours
Full Time
Residential Installers (Telecoms)
Permanent Full Time
Location: Bromley
Expected Earnings of up to £22,000 - £28,000 plus

We currently have a number of exciting opportunities for Residential Installer to join our communications team working in partnership with Virgin Media. As Residential Installer you will be dealing with the public face to face and delivering a first class service to customers within their homes.

The Installer will be responsible for installing and repairing Virgin Media’s products, (Super Hubs, Modem, TiVo & DTV, and Telephony) and basic Network elements as required, in accordance with the Company SOP’s and all other technical requirements. Ensuring that all work is completed within a timely and professional manner and that professional relationship is maintained with both internal and external customers at all times.

Responsibilities:

• Carry out all installation tasks as directed by the Installations Manager or WFM Team.

• Install customer services as directed.

• Carry out disconnection activity as directed.

• Ensure that all work is completed in line with company SOP and other technical documents.

• Ensure that work is completed with full regard to Health & Safety.

• Ensure all work on external plant is carried out with full regard to NRSWA regulations.

• Escalate faults/complaints that cannot be resolved using standard operating practices.

• Maintain a quality customer service, ensuring positive customer relations are maintained.

• Site/cabinet security.

• Carry out any other duties or tasks deemed necessary by your line manager

• Operate in a manner that ensures you help the team hit its targets within the parameters of the agreed service level agreement and KPIs.

The ideal candidate for this role will have previous experience,although full training will be given, be a team player with strong communication skills. Due to the nature of the role you will be required to have a full UK driving licence.

Please note due to the high volume of applications we will only be able to respond to successful candidates