Finance Admin

Expiring today

Gap Personnel South West
Exeter, Devon
£16000 - £22000/annum
22 Jul 2017
21 Aug 2017
Contract Type
Full Time
Gap Personnel (operating as an employment business) are recruiting for a permanent Finance Administrator to join our leading client based in Sowton Exeter.
• Responding to and solve customer disputes on unpaid invoices regarding returned goods.
• Pro-actively correspond with customers regarding the return of product, e.g. ensure goods are packed correctly and the approved courier/carrier is used.
• Arrange collections on web-based carrier sites.
• Liaising with warehouse / carriers with reference to return items.
• Produce credit notes within the Sage 1000 system on return of stock
• Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner
• Contact customers via various forms of communication (Telephone/email/fax) in order to facilitate returns
• Responsible for raising claims and credits.
• Actively manage workflow to ensure that credits and collections are processed in a timely manner.
• Telephone, fax, photocopier and various computer software packages e.g. basic word, basic excel, e-mail, Saleslogix CRM system and Sage Line 1000.
To success in this role the person needs to:
• Possess excellent communication skills with a confident, pleasant telephone manner.
• Numerate – able to use maths skills on a daily basis.
• Be a team player with the ability to work independently.
• Have accurate keyboard skills and experience of data entry.
• Maintaining a high level of service in a demanding and challenging environment.
• Be able to multitask and rise to a challenge.
• Have proven customer service skills.
• Be enthusiastic with a desire to strive towards continuous improvement.
• Be IT literate, with good MS Office and CRM skills, training will be given as necessary.
• Have the ability to work to set standards and procedures. Be able to work in an organised and methodical manner.
• Have a willingness to learn.
• Be educated to a good standard.
• Basic mathematical ability essential