Home Ownership Services Manager / Social Housing

Sutton, Surrey
£43389 - £50532/annum
22 Jul 2017
21 Aug 2017
Public Sector
Contract Type
Full Time
Home Ownership Services Manager / Social Housing
Sutton, Surrey
£43,389 - £50,532

Our client's key focus is to provide excellent customer service to their growing numbers of homeowners, hence them setting up a new home ownership services team and they are currently seeking a Home Ownership Services Manager to join them and lead the team. This role provides the main financial lead for income collection for home owners and garage rental.

Within this role your main responsibilities will include leading and managing a team in providing leaseholders with a comprehensive, high quality, effective and customer focused service based on best practice (service charge, debtor income collection and garage management); dealing with the accurate and timely calculation and application of leaseholder charges and ensuring that section 125 notices and pre-assignment packs are dealt with within required deadlines. You will also be expected to approve referrals of rechargeable invoices to debt collection agency for tracing and debt collection; benchmark, market and promote garages, identifying major works and liaising with property services and approve refunds in accordance with policy.

The successful candidate will have worked within a similar role previously, will seek to implement new knowledge and skills and will have a positive approach to achieving key objectives. Highly organised, you will be able to plan and prioritise effectively along with being able to respond positively to changing business needs. It is essential that you will have a detailed understanding of generic and housing business needs, that you can listen, anticipate and seek to exceed the expectations and needs of customers and that you can build and maintain strong working relationships. You must be a strong people manager who can lead by example and can motivate people to willingly achieve the aims of the organisation.

Home Ownership / Manager / Services / Social Housing / Income Collection / Income Recovery / Debt Recovery / Debt Collection / Income Management / Debt Management / Officer / Arrears / Credit Control / Controller / Leaseholders / Service Charge / Housing Management / Tenancy Sustainment