Assistant Front of House Manager

Recruiter
St Pancras Hotel group
Location
King's Cross, Greater London
Salary
£20000 - £22000/annum
Posted
22 Jul 2017
Closes
21 Aug 2017
Contract Type
Permanent
Hours
Full Time
Who we are:
“We’re independent, dynamic and ambitious. We value pragmatism, communication and a true dedication to getting better every single day.
We welcome guests into our boutique Hotel, 8 grown-up apartments, our all-day Front of House and late night cocktail bar each and every day. And we do it all in the most vibrant and resurgent part of the city, King’s Cross and St. Pancras.

We do this by finding fantastic people that share our passion, our commitment and our pride in phenomenal guest service: We improve as our team improves.”

Position: Assistant Front of House Manager
We are looking for a passionate Assistant Front of House Manager who can confidently deliver exceptional, 5* customer service to guests. At the same time, our Head Receptionist will have the knowledge in order to lead the Front of House department, acting as Deputy Manager and deliver an outstanding guest experience. You will have a real pride and passion for what you do, with the ability to build rapport and long term relationships with guests.

What we are looking for:
• Exceptional service standards.
• Outstanding attention to detail, encouraging a culture of high standards throughout the team.
• Ability to deliver a warm and charming management style which will engage your guests.
• Develop a motivated and high performing team committed to delivering clear goals.
• Support the delivery of business strategies.
• Previous experience of working as a Head Receptionist in a similar environment.
• Actively seek guest feedback, responding accurately and efficiently.
• Overall you will have bags of personality, enthusiasm and a can-do attitude.

In return:
• Competitive remuneration package for the right candidate, depending on experience.
• You can look forward to working with a dedicated team of professionals.
• Work for a company that offers substantial career progression and training.
• 28 days holidays (including bank holidays).
• Free staff meals
• 50% staff discount in all our F&B Outlets.
• Discounted rates for team, friends and family throughout our hotels.
• A healthy work life balance.
• Generous recommend a friend scheme.

Desirable / Personal Characteristics
• 1 years’ experience in the same role.
• Be fully conversant and able to operate the hotels front office systems (MS Office, Opera PMS).
• Reliable and dependable in performing duties.
• Mature approach to stressful situations.
• Gracious, tactful and courteous in dealing with customers and staff.
• Positive and pro-active attitude.
• Able to question and challenge where needed.
• Organized approach and self-starting.
• Good problem solving, interpersonal and communication skills are also essential.

If you are interested in being part of our successful growing team then please apply, we would love to hear from you.
Please only apply if you are eligible to live and work in the UK