Customer Service Coordinator

1 day left

Jobsworth Recruitment
Birmingham, West Midlands
22 Jul 2017
21 Aug 2017
Contract Type
Full Time
Customer Service Coordinator

Full time- 37 hours per week

Super central Birmingham location

Retail Sector

£16500 per annum + benefits

Overview of role:

The Customer Services department is the interface between external customers & internal departments. The objective of the role is to manage the life cycle of customer service files, ensuring all internal stakeholders are fully co-ordinated & customers are communicated with effectively & in a timely manner.

Key Responsibilities:

* Taking the initial service call from the customer
* Creating a service file & communicating to internal departments for further action
* Ensuring effective customer communication through the various stages of the service life cycle through to file closure
* Liaising with internal departments to ensure all actions have been carried out to agreed time scales
* Liaising with external stakeholders on behalf of the Store Managers
* Booking replacement parts / orders with the Buying departing & Distribution
* Producing weekly service reports for internal circulation

Person Specification:

* Confident with calm personality
* Ability to work under pressure with speed & accuracy
* Ability to deal with a variety of situations
* Good communication skills
* Excellent telephone manner
* IT literate being proficient in Microsoft office applications

Extremely well organised with sound planning skills