Resident Liaison Officer

£20000 per annum + package
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
My client are a well established and expanding Social Housing Contractor, who are currently undergoing a period of sustained growth.

As a result of this growth, they are looking to recruit an experienced Resident Liaison Officer to work on decent homes schemes in the North West.

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.

Duties include:

" Pre entry visits and company inductions
" Collect tenancy agreement/approval forms
" Visiting tenants in their homes and to advise them on when and what work is being carried out
" Act as the main point of contact and deal with any problems/queries that tenant may have
" Contacting neighbourhood housing associations and establishing working relations with them
" Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
" Attending and chairing tenant forum meetings to advise tenants of works being carried out
" Monitor customer complaints and resolve any potential issues
" Monitor customer satisfaction

To qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with residents on a daily basis. You must also have a full driving licence along with your own transport as you may be required to travel to other schemes on occasion. A CSCS Card is ideal, but not essential.

The salary on offer is £20k + package, and the company are looking for a start as soon as possible.

To apply for this role, please email a copy of your CV to Stephanie at Bromak, using the contact details provided.