Service Delivery Coordinator (Telecoms)

The JM Group
£28000 - £32000/annum Benefits
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Service Delivery Coordinator (Telecoms)
£28,000 - £32,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, gym, health and more

The Role
Working for a leading technology company, you will be responsible for providing support within the Project Management team. This will be a varied role and will suit someone with an interest in IT, software and technology and "how things work" that is willing to get hands on with some of the tasks. Any experience in a similar service delivery, project coordination, provisioning or technical administration role is highly advantageous.

This role is working in a team that are responsible for management and implementation of IT, Telecom and Software (SaaS) for new and existing customers. The role isn't desk bound and will involve preparing equipment for the Engineering team and repacking to send to site. There may be a need to go onto customer site when required to assist/manage smaller projects installations.

As a Service Delivery Coordinator you will be involved in the following duties:

*Working with the Project Managers that are responsible for multiple projects around IT, Telecoms and Software (SaaS)
*Ordering circuits and hardware needed for projects
*Placing and chasing orders with carriers to fulfil orders for customers
*Checking deliveries
*Putting together site folders
*Booking carrier surveys with customers
*Preparing equipment for the engineering team
*Number porting with voice service providers

The Requirements

As a Service Delivery Coordinator you will have at least 1 years experience in a commercial role ideally working in IT/Telecoms. Previous experience of number porting and ordering data circuits through carriers is required.

You will have good attention to detail, be process driven and possess excellent communication skills both written and verbal. You will have experience of Microsoft Office, particularly Excel and Outlook. Any experience of Salesforce is desirable.

This is a great opportunity for an experienced Service Delivery Coordinator to join a growing tech company and progress through the business.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds