Software Support Engineer

Expiring today

Omni RMS
£37000 - £40000/annum On Call + Benefits
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
An exciting opportunity has arose working for the UK's leading independent provider of managed communications services. We help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage. Our flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions.

To staff the software support desk responding to support tickets and providing a professional and timely response to customers, maintaining customer records, contact history and management reports. To also engage in improvements projects to raise the quality and breadth of support services to customers.

Role Requirements
- Competent skills in general IT, Microsoft Products, Windows Server (Apply online only), VMware, SQL, IIS, Windows 7 & Linux
- Database and/or SQL Server / Cluster experience advantageous
- Use of remote tools such as Citrix GoTo, Cisco VPN, Juniper, TeamViewer, Checkpoint etc.
- Knowledge of software development life cycle is essential as is ITIL experience.
- Contact Centre knowledge\ experience and Data Centre understanding advantageous
- Experience in a software support role providing bespoke application support remotely.

If you are looking for a role in a fast growing company, with training and career development opportunities and a great working environment, please apply now with your CV attached