Customer Relations Executive

Recruiter
Elite Recruitment Solutions
Location
Oxford
Salary
£13 - £14/hour
Posted
21 Jul 2017
Closes
20 Aug 2017
Sector
Healthcare
Contract Type
Contract
Hours
Full Time
Do you want to work for a leader in the Healthcare sector?
Do you have a flair for Account Management?
Do you fantastic communication skills?
Are you process driven and have fantastic Business Acumen?

Working for one of the leaders in the healthcare industry, we are recruiting for a Customer Relations Executive, for a 12 month fixed term contract in Oxford

Main Duties & Responsibilities:

- Customer Implementation: - - Successfully manage all assigned new customer implementations.
- - Work with the Bid Team and New Business Team to understand the Sales process and potential work flow.
- - Communicate clearly with all key stakeholders during an implementation project.
- - Provide a smooth handover to the Account Management team.
- - Work with the Head of Customer Relations and other stakeholders to ensure that the implementation process is streamlined, effective and fit-for-purpose.

- Client Experience: - - Co-ordinate all client feedback processes
- - Ensure that all Complaints are tracked and monitored with a continued focus on on-depth investigation and quality communication back to the client.
- - Keep all systems up-to-date to enable accurate reporting.
- - Escalate any issues as appropriate.

- Customer Service: - - Work as part of a team to provide a centralised customer services function; taking incoming queries from customers and resolving these in a timely manner.
- - Work with other teams in the business to understand key business processes and be able to discuss these with clients effectively e.g. Management Referral.
- - Work with other teams as required to streamline, standardise and document processes as appropriate.
- - Escalate queries to the Head of Customer Relations or Account Managers as appropriate.
- - Ensure that any client updates that require systems updates are reflected accurately through Salesforce

- Continuous Improvement and Standardisation: - - In all tasks seek out opportunities for efficiencies and opportunities for continuous improvement and standardisation

Experience:

- Experience of working in a fast paced customer centric environment and display a passion for customers with a good understanding of the principles of customer satisfaction.
- Demonstrate excellent personal computer and typing skills and must be highly competent with use of all Microsoft Office applications.
- Excellent communication skills with a professional presence, friendly demeanour and excellent customer service skills. Ability to communicate credibly at all levels within an organisation
- Must have strong commercial awareness
- Able to co-ordinate varied and complex demands from a diverse customer base, with the ability to prioritise.
- Able to work collaboratively across all parts of the organisation and build strong internal relationships
- Have a strong attention to detail, the important to follow processes and awareness of the importance of accuracy

If you are the candidate we are looking for, get in touch/apply now to discuss the role in more detail - we look forward to hearing from you