Key Account Manager

People 4U Recruitment Ltd
Newcastle upon Tyne
£25000 - £30000/annum OTE £60k,car, mobile, laptop
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Our client are a large National organisation who have successfully developed a Digital Marketing Platform over the past 4 years & are looking to grow their team. As a Key Account Manager, your role is designed to make a substantial contribution to the growth and success of their business through retaining and growing customer revenues, building and maintaining customer relationships and sustaining high levels of customer satisfaction. Joining their established team, you will have a strategic approach to selling and be able to deliver value to the customer and serve as a trusted advisor. The position requires you to have the best interests of the customer in mind and help them to achieve their own business objectives whilst proactively seeking out opportunities for growth through investing in their products and services.
• Proactively grow your customers’ accounts, taking ownership of your own commercial target (retention, growth and one off revenue) through the identification of additional opportunities from increasing customer usage, introducing new products and services and penetrating additional departments
• Work in close partnership with the customer to develop digital marketing as a key part of their business strategy and gather customer objectives to ensure we are helping them to deliver to these objectives
• We aim to “deliver beyond expectation” for each of our customers – both in terms of the products we provide and the services we deliver. Your role will be to make sure we support our customers’ businesses by delivering a high level of customer satisfaction

• Effectively maintain customer relationships and the delivery of projects through effective communication with all other key functions including Marketing Services, Development, Customer Services, Finance and Senior Management
• Anticipate and resolve problems and issues with customers, particularly being alert to early warning signs and resolving any issues in a timely and professional manner
• Conduct frequent customer review meetings and prepare robust, high quality presentations and proposals in line with their digital marketing activity and objectives
• Work across the business to develop strong working relationships with other departments in order to create the best environment for excellent service delivery
• Implement appropriate processes to ensure all customer activity is accurately recorded, feature and service requests are managed and information is shared in the most appropriate way within using the tools provided
• Assume responsibility for the provision of accurate and timely invoicing information to the Finance Team

You will be motivated, proactive and confident with a strong professional image, a sound understanding of technology, a customer centric approach, excellent commercial awareness and proven track record within a business to business account management role. You will play an active role in the continued development and growth of our business through your skills and experience. You will have:
• 6+ years of account management experience, preferably within a technology or business consulting
• The ability to demonstrate a proven track record in key account retention, growth and acquisition
• Proven experience in expanding sales within key accounts, delivering exceptional customer service, understanding customers’ needs, building relationships and positively influencing customers
• A customer centric approach to addressing customer questions, communicating with customers issues and acting as the customers advocate within the business
• Strong negotiation skills, with the ability to compromise, seek common ground and stay focused on achieving a positive outcome that benefits the customer and the business
• Excellent communication and presentation skills both in person and via the telephone/web with the ability to communicate at all levels
• Target driven with the ability to work to strict deadlines

• Competitive salary
• 25 holidays a year
• Contributory pension
• All of the benefits which come with being part of the wider Group
• Great opportunity to grow your career with us in an exciting and rapidly growing environment