Application Support Engineer / IT Support / Service Desk

Recruiter
Big Red Recruitment Midlands Limited
Location
Coventry
Salary
£25000 - £30000/annum
Posted
21 Jul 2017
Closes
20 Aug 2017
Contract Type
Permanent
Hours
Full Time
Application Support / First Line Support
Application Support Engineer required by an Internationally acclaimed software house that is working with over half of the FTSE 100 . In supporting this market leading software, you will work with a wide range of blue chip customers, solving problems or escalating to 2nd line.

Role: Application Support Engineer

Salary: Up to £25,000 + Pension + other great benefits

Location: Coventry, commutable from Warwick, Rugby, Sutton Coldfield, Leamington Spa, Stratford upon Avon, Northampton, Leicester

This is a dynamic and fast moving environment which is also fun and friendly working with truly cutting edge technology.

The Role

You will work within a fast paced and dynamic Application Support team that are investigating both functional and technical issues. You will take the initial call from customers phoning into the business, offering a first class customer servcie experience and attempting to fix issues or escalate to the 2nd line support team. This is a dynamic environment where you would be encouraged to make any fixes within your capability levels before getting help from somebody more technical. As you learn and your knowledge improves, you would be offered the opportunity to progress into 2nd line support where you would be getting involved in more technical and complex software issues.

Key Skills

· Proven ability within a service desk / technical support environment
· Creation and enhancement of the knowledge base and ensuring best practice
· Proactive 'self-starter' attitude

Any of the below skills/experience would be helpful

· Bespoke software support
· Basic SQL or other databases

The Company

This vibrant Software company develop and deliver a revolutionary software platform to over half of the FTSE 100. The culture of the business is centred on a real enthusiasm and confidence in the product, as well as a drive to deliver excellent service to their customers. This makes for a dynamic and fast moving environment which is also fun and friendly. The company has had large growth over the last 10 years and continues to have ambitious growth plans.

Big Red Recruitment is working on this role exclusively, and we have interview slots already booked, so if you feel this opportunity is of interest then get in touch for a discussion or apply and submit your CV