3rd Line Engineer (Linux / Java)

21 Jul 2017
20 Aug 2017
Contract Type
Full Time
3rd Line Engineer (Linux / Java)
Jisc is helping to ensure the UK remains at the forefront of innovation within UK education and research – by mobilising the very best people and technologies in the application of digital thinking, digital content and connectivity.
It`s their vision to enable the UK to become the most digitally advanced education and research nation in the world. It`s a bold statement, but one that they`re determined to fulfil.
Position: 3rd Line Technical Specialist
Location: Harwell, Oxford
Job Type: Full Time, 12 month Fixed-term Contract
Salary: From £41,255 per annum
Benefits: 28 days annual leave (including three closure days at Christmas) plus eight bank holidays; their generous USS contributory pension scheme (8% employee and 18% employer contribution) is a valuable part of their reward package; Competitive maternity, adoption and paternity arrangements; Death-in-service benefit of three times salary; Several staff schemes including season ticket loans, childcare vouchers, cycle-to-work, eye care, employee assistance; Opportunity for performance-related pay progression; IT discounts with selected suppliers.
About the role:
As the 3rd Line Technical Specialist you will be responsible for operating the Liberate (access management service) infrastructure, and providing technical expertise and assistance to on-board customers into the service. You`ll continuously identify opportunities for improvements in products, services and relationships.
- Ensuring the successful operation of the Liberate infrastructure according to defined Service Levels
- Providing technical support and assistance to on-board customers, ensuring a successful connection is established to their directory services and that their managed services are configured appropriately
- Maintaining the Liberate infrastructure and work closely with their third-party developer to diagnose problems and suggest ideas for improvements
- Working closely with the Operations Manager and Chief technical architect, as well as with other colleagues to plan and develop the service and its technology
- Identifying areas of a technical nature for improvement and implement those changes without affecting service delivery
- Providing technical training and guidance on the Liberate to other staff in order to establish and maintain a resilient and first-class support model
- Working with third party suppliers and developers to improve the service delivery and its technology
- Be part of a team to provide out-of-hours emergency support
About you:
- Previous experience operating as a lead in a technical support area
- Experience supporting customers with varying levels of technical expertise
- System administration experience of Linux platform (RHEL and Debian)
- System administration experience of Java Servlet containers (e.g. Tomcat, Jetty)
- Excellent communication skills with demonstrated track record of the ability to convey technical information
- Knowledge of Web application server technologies
You may have experience of the following: 3rd Line Technical Specialist, Linux, Java, Technical Support, 3rd Line Engineer, RHEL, Debian, 3rd Line Support Engineer, Infrastructure Engineer, Tomcat, Jetty, Technical Lead, Third Line Support, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications