IT Helpdesk Support

Omega Resource Group
£9 - £10/hour
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
We have a new contract position with our client

This position will provide 1st line IT desktop support to their Users and will be involved in desktop installations, moves and changes.

Responsibilities will include:

* To provide a first line support desk service to resolve problems e.g. password resets, maintaining active directory and fulfilling new starter requests.
* First line support will include both e-mail and telephone requests.
* To ensure all support/service request issues are logged correctly on the support desk system and assigned correctly.
* To contribute to the development of Knowledge base and Frequently Asked Questions facilities and other appropriate user focused information sources, to enable staff to self-help.
* Liaise with 3rd party providers to resolve issues.
Person Specification
Successful candidates will be customer focused and resourceful with excellent troubleshooting skills. Enthusiasm, problem solving skills and excellent communication skills are essential, as is a good general IT / Microsoft knowledge.

Required Skills:
* Hardware Troubleshooting
* MS Office
* Windows 7
* User Support at All Levels
* Application Installation and Troubleshooting
* PC Deployment, Migration and Upgrades
* Fault diagnosis skills and a good attention to detail
* MCP a distinct advantage.

For further details, please contact Paul Furlong by email on - or by phone on (Apply online only).

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, Electricians and Laboratory Technicians to name but a few. For more details visit our website (url removed)

For details of other opportunities available within your chosen field please visit our website (url removed).

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy