senior 1st line operations engineer

£30000 - £35000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Manpower Technical is recruiting for a senior 1st line operations engineer on behalf of our client located in Cambridge. The role is Permanent, and based within the Engineering Sector.

The senior 1st line operations engineer will join the Platform Operations team which is responsible for ensuring that all services are available to global customers on a 24/7 basis. You will play a vital role in the platform operations team and have the opportunity to work on the sophisticated platform that supplies some of the world's leading companies with support for their carrier billing.

With a passion for learning and a 'can do' attitude, you will join a team that proactively monitors and maintains the platform.
The role:
* Undertakes diagnosis and investigation to address technical issues or adverse trends.
* Acts as a point of escalation for technical issues from Associate engineers and 1st line engineers.
* Provides technical mentoring and documentation to benefit the team.
* Plays an active role in developing and improving the management of the environment.
* Actively communicates status of issues/events and tracks actions to ensure appropriate audit trail is in place.
* Logs and documents all issues and communication and updates stakeholders as required.
Essential requirements:
* High personal integrity, reliability and dedication.
* Level head, calm and clear thinking, open minded and flexible.
* A thirst for learning and continued professional technical development.
* Ability to work to deadlines, and possess excellent organisational, oral and written communication skills.
* Highly developed communication skills, with an ability to communicate complex issues/problems to non-technical stakeholders.
* Experience of Microsoft Servers and Technologies .Net and SQL, virtualization, security, SAN, cloud technologies.
* Availability for On Call rota cover.
* External customer facing skills within a support desk ideally supporting a web based internet service operating in a 'real time' mission critical environment.
* Proven track record working with customer support teams and development.
* Experience of virtualisation, security or SAN and cloud.
* Minimum of 2-3 years support experience in a highly pressurised 'real time' mission critical environment.
You'll enjoy a fast-paced, challenging and stimulating work environment within a small team. The decision making is quick and you'll work to short development cycles. Everyone gets involved in team-based projects and decisions regardless of their role or job level.
Generous share option scheme
25 days holiday a year increasing to 28 days with service
Flexible personal pension scheme
Life assurance paid to next of kin
Salary sacrifice schemes: Cycle to work, childcare vouchers, season ticket loans, gym discount
Financial support for activity groups and charitable activities
Free fruit, drinks and snacks, limitless coffee and espressos
Plus freebies such as headphones, hoodies, slippers…. to keep you happy and comfortable

Shifts: Full Time.
Salary: £30,000 - £35,000 Per Annum, Plus benefits

Contact: Sam Rawlings, Manpower Technical, St Albans (Apply online only)

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