2nd Line Deskside Support Representative

£26000/annum £16 ph LTD Co
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Start Date: ASAP (*subject to successful Phone interview and face to face )
Contract term : 6 to 12 months - start
Salary: (£16.00 per hour LTD Company setup )or £26K PAYE ONLY
Hours per Week: 37.5 hour working week Monday to Friday only
Location: London West - UB8

The experience needed is 2-4 years relevant with the IT end User Support space.
The capabilities, knowledge and activities to be developed are the following ones:
Level 2 Engineer
Skills - Desk side support Engineer:

Set up workstations with functional equipment and necessary devises
Ensure functionality of system hardware
Install and configure required applications according to company specifications
Ensure continuity of network performance
Ensure maintenance of company security policy on all equipment
Support users with operational requirements for Hardware, Software and Applications
Responsible for developing and scheduling upgrades and maintenance without adversely affecting performance of individuals
Perform troubleshooting support, diagnose faults and identify resolution to problems raised
Maintain accurate records of all incidents, problems and routine maintenance
Work with relevant departments to ensure continuity of supply of all equipment and accessories
In addition to the required knowledge the technician will have to do the following:
* Field Support Services
* Software Maintenance and Support
* IMACs: Installs, Moves and Changes
* Hardware Maintenance & Support for servers and pc´s
* Preparation of equipment in advance of disposals
* Remote Hands for data centre services
* Tools: ITSIM, Assets M
* Stock Management
* Remote Hands Eyes for Network
* Telecom - Billing & invoicing
* Workstations DLO
* Training rooms preparation - Set up image for PCs
* Mobile Telephony services
* Printers
* Meeting rooms support (VC, Audio devices)
* Operational Reporting (including ad-hoc requests)
* Audio Video Conference support
* VIP support - Skills to manage SLAs and interact with VIP users
* Any other tasks reasonably required by Customer