Technical Support – Production Support – SQL, T-SQL, Unix, IIS, HT

21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Technical Support – Production Support – SQL, T-SQL, Unix, IIS, HTML/ASP, Scripting, ITSM, ITIL

Contract: 5 Months Renewable
Rate: £26 Per Hour
Location: Brentwood, Basildon, Essex

One of the world’s most progressive engineering and retail manufacturing organisations is seeking a Technical Support, Production Support Engineer with some skills in Training to support a manufacturing application on a BAU basis.

Main Tasks & Responsibilities

> Application Support & Training Management of incidents and training on Maintenance Scheduling Application other Manufacturing applications
> Prioritisation, classification and monitoring and coordination of the investigations to progress in the resolution of incidents and all corrective actions required to resolve them, making sure SLA times are not exceeded.
> Resolution and recovery of incidents including the creation of ‘workarounds’.
> Closing of incidents when resolved.
> Documenting incident actions in corporative systems
> Updates the support documentation of applications and informs on the status of the application to management.
> Providing proactive portfolio incident trends and analysis on problems resolution.
> Resolving problems Management of application availability and capacity
> Coordination and distribution of availability reports.
> Monitoring of application, databases and operating Systems health and behaviours.
> Create, review and update knowledge articles for the application supported by the team.
> Provision of training in Plant Floor Maintenance Applications in person or via remote tools

Essential Skills & Experience

# Application Production Support experience - Experience of supporting purchased packages
# Experience of application training in both co-located and remote locations via virtual tools
# Knowledge of ITSM/ITIL processes
# SQL Server: High Level/Administrator proficient in stored procedures. T-SQL sentences
# Windows Server Administration.
# Proficient in use of administrative tools and solve application problems.
# Internet Information Services (IIS)
# HTML/ASP: Required to diagnose and resolve problems in ASP pages.
# Proficiency in the creation of scripts.
# Unix or Linux medium level with a compromise to increase knowledge.
# Open-VMS. Use of commands and basic knowledge