Credit Controller / Collections Clerk

Recruiter
FRS Ltd
Location
Milton Keynes
Salary
£19000/annum
Posted
21 Jul 2017
Closes
20 Aug 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Purpose of the job

To manage a variety of accounts with recent or aged debt, establish and maintain relationships with debtors, negotiate payments, handle objections, set up payment plans and ensure maximum debt recovery of accounts in collections.

Scope of the job

Communication with customers via telephone, advising of outstanding arrears
Accurate processing of account details and debit / credit card transactions
Identifying customers who do not have means of paying arrears in full and setting up payment plans
Handling objections from debtors with skilful use of call structures
Competent use of in-house collections system to ensure correct stages within the workflow are followed
Updating system with detailed customer notes and developments
Limit company’s exposure to bad debt by ensuring all debtors receive the specified number of calls

Experience

Previous collections experience
Previous experience of call handling to a high standard in collections
Working to targets and high volume of outbound calls
General PC usage
Skills and Attributes

Skills:
Confident telephone manner
Organised and efficient
Questioning Skills
Negotiating skills
Assertive
Good communicator
Ability to work under pressure

Personal Qualities:
Positive attitude
Ability to work alone or as part of a team
Flexible
Target driven
Highly motivated
The company offer a great benefits package, free parking, 20 days holiday and share option scheme.

FRS strives to be an equal opportunities employer, and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages