Relationship Banker

Quantum It Lab ltd
£20000 - £23000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Our Client is an International Bank based in London is looking to add a Relationship Banker to their team in Bradford.

* To support the Relationship Manager with any administrative requirements
* To provide the Relationship Manager with a contact list of existing customers on a weekly basis who require engagement
* To pro-actively manage the existing customer base to determine a customer contact strategy for the Relationship Manager to follow
* Responsible for interviewing potential and existing customers whilst providing exceptional customer service to enhance the customer experience
* Identify opportunities to refer more complex requirements to the Relationship Manager
* Work closely with the operations team in the branch to maximise instant referrals
* Responsible for meeting sales and service targets as delegated to you by the Relationship Manager. Your targets will contribute towards the overall Branch target
* Responsible for generating quality referrals and cross-selling opportunities
* Responsible for handling and following up all prospect lists that relate to the branch catchment area that may be generated as a result of central and local marketing activity
* Ensure full compliance with all regulatory and Bank policies
* Where necessary, support the branch with cashier, administrative and operational duties
* Together with the Relationship Manager, contribute toward a culture of exceptional customer service
* Assist in establishing and maintaining an effective compliance culture within the Bank for combating money laundering, terrorist financing and all other forms of financial crime. Ensure full compliance with all regulatory requirements of the Bank and report any knowledge or suspicions relating to criminal conduct to the MLRO
* Ensure that you are fully aware of the principles of Treating Customer Fairly (TCF) and that you approach all dealings with customers with that awareness in mind
* Undertake all required regulatory training
* Ensure that all customer queries are dealt with in a prompt and efficient manner and be fully compliant with the process for handling and dealing with Customer Complaints
* Any additional activities deemed necessary to facilitate the successful completion of the department objectives.
* Ensure that any staff reporting to you are trained and comply with the Bank's policy and procedures regarding Money Laundering detection and reporting and that any weaknesses
* Identified in AML Procedures and Compliance are promptly addressed.
* Any additional activities deemed necessary to facilitate the successful completion of the department objectives.

Experience Required:

* Excellent communication skills
* Excellent written and verbal English
* Attention to detail
* Excellent organization skills
* Passion for customers
* Able to work under pressure with minimum supervision
* Flexible/adaptable approach to your work
* Excellent time management skills
* A good knowledge of all areas of banking desirable