Desktop Support Engineer

Techniche Global Ltd
Holyhead, Anglesey
£20 - £24/hour PAYE/ LTD/ Umbrella
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
A fantastic opportunity for an experienced Desktop Support Engineer, or 2nd Line Service Desk or Desktop Support technician to join my well-established client on a 3 months+ contract in Holyhead in Anglesey, North Wales.

***SC Clearance is required for this role***

This role will maintain, support and implement the desktop environments at a 2nd line level to include fault fix, swap out of equipment and request fulfilment as required across multiple sites.

Main Duties & Responsibilities:
• Fault management and rectification across the Infrastructure.
• To give technical support of all Desktop platforms to second line fix across the Group within the agreed performance criteria.
• Ensure Operational and Technical Documentation is maintained to agreed standards.

Key Outputs/Deliverables
• To provide second line technical support through agreed Service Levels and Key Performance Indicators.
• Provide second line fault fix to agreed SLA’s
• Provide second line request resolution to agreed standards and KPI’s
• Maintain Desktop environments to agreed standards.
• Maintain Operational and Technical Documentation to agreed standards.
• Provide desktop application support where required
• Provide organised and regular communication regarding calls to the end customer

Skills & Experience required:
• Experience of working in a Service Delivery environment to 2nd Line or above
• Windows 7 and 10
• Support of mobile phone devices
• Basic networking skills
• Basic Windows server skills
• Hardware/software second line fault diagnosis

The successful candidate will need to have current SC clearance as they will be working on a secured site