Customer Service Advisor

Firstsource Solutions UK Ltd
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Competitive salary £16,016.

PLUS monthly bonus (circa £400 per month)

PLUS Incentives, including Free Sky+ HD & broadband, Pension and Healthcare
Working as Sky`s official partner, Firstsource are looking to hire inbound Customer Experience / Sales Advisors to join our exciting team in Cardiff Bay.

Are you over the age of 18? Do you thrive on having great conversations with customers?

Your Role -

Your role will be to advise existing customers on an upgrade or customer who are looking to end their subscription. You will make sure they feel like the number one priority and are fully informed about the options and services available to them.

Operational Hours:

Hours of work: 40 hours per week - Likely to be 4 x 10 hour days

Business operational hours are 8am to 10pm seven days a week; you will be expected to have a degree of flexibility within these hours.

What you can expect in return -

In addition to an excellent salary of £16,016, you can expect to earn an average £400 per month in bonus. (Average earnings per annum £20,000 to £22,800)

As a valued employee, you`ll qualify for our great bonus scheme and sales incentives throughout the year.

You`ll also receive free Sky+HD, phone and broadband, discounts at restaurants, private health and dental care and a wide range of high street discounts.

You will also receive world leading training and development which includes the opportunity to earn a BSC Degree in Customer Contact Management.

If you are keen to join a dynamic organisation with excellent opportunities to progress apply here! Immediate start dates available!

Whilst this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Firstsource Solutions BPO reserves the right to consider an employee`s performance record including any misconduct issues when appointing a candidate to a role. Firstsource Solutions is an Equal opportunities Employer